how to use date criteria in advance search

amit November 24, 2019

Hi Am trying to search the tickets with specific date range.

example, searching for a ticket which has due date winthin next 3 days 

or tickets where 3 days are passed after due date.

if I use criteria like "due date" > 3d or "due date" <= 3d // etc.

I do get results but these are not accurate.

I get all tickets having due date in past or in future.

please guide with search criteria. 

1 answer

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 24, 2019

see what this yields

Resolution is Empty and Duedate >= -3d and duedate <= 3d

note, this assumes you are diligently setting the Resolution when marking issues done.

amit November 24, 2019

Thank you for response.

with "-3d" still I get tickets which has due dates in May or April.

I want to search tickets only in last 3 days where I have missed the delivery date.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 25, 2019

Resolution is Empty and Duedate >= -3d and duedate <= startOfDay(-1)

If you run the above today (Nov 25th) you should receive issues due on 22nd, 23rd, 24th. Play w/ the numbers to get precisely what you are looking for.

Suggest an answer

Log in or Sign up to answer