Hi Am trying to search the tickets with specific date range.
example, searching for a ticket which has due date winthin next 3 days
or tickets where 3 days are passed after due date.
if I use criteria like "due date" > 3d or "due date" <= 3d // etc.
I do get results but these are not accurate.
I get all tickets having due date in past or in future.
please guide with search criteria.
see what this yields
Resolution is Empty and Duedate >= -3d and duedate <= 3d
note, this assumes you are diligently setting the Resolution when marking issues done.
Thank you for response.
with "-3d" still I get tickets which has due dates in May or April.
I want to search tickets only in last 3 days where I have missed the delivery date.
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Resolution is Empty and Duedate >= -3d and duedate <= startOfDay(-1)
If you run the above today (Nov 25th) you should receive issues due on 22nd, 23rd, 24th. Play w/ the numbers to get precisely what you are looking for.
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