how to set generic Help Desk account for more customers

Hi, I need to allow customers to create Service Requests on the Help Desk portal without having to use a license for each of them.

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Customers do not need licences from Service Desk version 2 and above.

Check the project's setup for who is set up as a customer.  See https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html 

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