You don't. The point of a tracker is that it tracks who entered a comment. If an agent is doing it, then it's based on a call or email from a client (who should be encouraged to use the portal) and they should say that in the comment.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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