how to search for issues which are created by Mailhandler

We will use the "creating issues and comments from email" feature. The reporter of the issue is matching with an existing user account. I want to search this issues and saved as a filter.

2 answers

0 vote

There's no way to do this - the method by which an issue was created is not logged

Import, UI, REST, email, jelly, there's lots of ways of calling "create", but they all go through the same "create" code, which doesn't care where it is called from.

Unless you can stick some form of identifier in the email body, you're not really going to be able to do this.

Im not sure you can do that with default mail handlers... JEMH can label issues created by email, allowing a simple enough search filter, of course, getting a commerical addon for just that may not be viable.

That s boring.

Maybe we will use JEMH because we need also the feature to send emails to "no-jira-users".

At the moment we have to use a workaround like a special issuetype and workflow with a create post-function to assign the issue to a special user like "import email" to search for these issues.

Suggest an answer

Log in or Join to answer
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

323 views 0 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot