I'm having trouble notifying my Service Desk customers on status change. As per documentation (https://confluence.atlassian.com/servicedeskserver030/configuring-service-desk-notifications-761768809.html) SD notifies on several conditions, but this lacks on status change notification.
I added post-functions with a specific event on several status changes for a tryout, which I thereafter entered in the notification scheme to notify the reporter. This doesn't work however. I'm a bit lost now on how to continue, so all help is very much appreciated.
Further info: globally configured SD notifications are enabled (as we have multiple service desks), I run a JIRA server with SD 3.latest.
Hi Steven, thanks for your reaction. This has been verified. Lookin in detail in the notification documentation (URL listed in my orginal message) Atlassian states"
When a customer submits a request, they receive email notifications as the issue reporter when:
So I concluded, status changes do not trigger messages. Strange for I recall this to work in SD 2.x.
Any other thoughts?
Steven, the example you're describing aligns with the 4th documentation bullet I listed that does lead to a notification. (which also works on my end)
Do you have an instance where you do not set or clear a resolution but do a status change however, which in turn leads to a notification? plz clarify, and thanks again!
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