how to mention a jira bug in JSD comments?

[Davide Paleari]

I would like to mention a bug issue in the comments of JIRA Service Desk requests. Is it possible and how?

Thank you,

best regards 

[Elisa [Atlassian]]

Hi Davide, 

Yes, that is possible. Though, only agents and collaborators who have access into that JIRA project and the JSD project will be able to access it. E.g.: If you paste the link of this bug on a JSD ticket in a visible comment to the customer, s/he will see page unavailable. To view the bug, people will need permission to do so.

To add it on a comment you can just paste the URL on it, or you can use the 'Link' feature to link both tickets. 

Hope this helps. Cheers!

[Davide Paleari]

Hi Elisa, thank you very much for your feedback. I'm able to link the request to a JIRA bug, but if I paste the bug url, then I don't see it in the "mention" style, that is with the bug icon, title and status enlightened (like they appear when atlassian support post them in a comment)

[Elisa [Atlassian]]

Oh, I see. That feature is only available if you have JIRA and Confluence integrated and you paste the ticket on Confluence. Unfortunately such thing is not available for JIRA yet.