how to mention a jira bug in JSD comments?

I would like to mention a bug issue in the comments of JIRA Service Desk requests. Is it possible and how?


Thank you,

best regards 

1 answer

Hi Davide, 

Yes, that is possible. Though, only agents and collaborators who have access into that JIRA project and the JSD project will be able to access it. E.g.: If you paste the link of this bug on a JSD ticket in a visible comment to the customer, s/he will see page unavailable. To view the bug, people will need permission to do so.

To add it on a comment you can just paste the URL on it, or you can use the 'Link' feature to link both tickets. smile

Hope this helps. Cheers!

Hi Elisa, thank you very much for your feedback. I'm able to link the request to a JIRA bug, but if I paste the bug url, then I don't see it in the "mention" style, that is with the bug icon, title and status enlightened (like they appear when atlassian support post them in a comment)

Oh, I see. That feature is only available if you have JIRA and Confluence integrated and you paste the ticket on Confluence. Unfortunately such thing is not available for JIRA yet.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,345 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot