We have a proyect and we need that all the people that works en in proyect (5 o 6) can have access to the request and the information generated in response to this requests.
They just see their request and the anwser for your request, but they can´t have access to the request that the other person in their teem make over the platform
There are 3 types of users available for Service Desk, please check the following:
So, if the users are just customers, you need to add them as JIRA users and then add these accounts as agents or collaborators on Service Desk.
Thanks and regards,
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