how to identify company's customer when he logs in to the Customer Portal


I would like to know if it's possible to identify a customer via his email address when he connects to the Customer Portal?

For example, I would need to identify all people from company A as the email address is

If a customer from A connects, I would additionnally need that a box of a custom field Company A to be ticked.

I may found a track with a calculated free text to check domain or with the Automation plugin and JQL query but I don't get how to set that;

Would you have any ideas?




1 answer

I have same question, will anyone at Atlassian reply?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,336 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot