how to get the "Smart value" working in automation

[Mimi Peters]

Hi there,

I got this auto rule set up the idea is to auto-label the Department base on users. Instead of creating multiple rules, does anyone manage to only use one rule to achieve this?

my smart value is like this but did not work out.

{{#user_is_in_group(Contact Center)}}CSC{{/user_is_in_group}}\n{{#user_is_in_group(Fraud Team)}}Fraud{{/user_is_in_group}}\n{{#user_is_in_group(CDD Team)}}CDD{{/user_is_in_group}}\n{{#user_is_in_group(Global Fraud Team)}}FO{{/user_is_in_group}}\n{{#user_is_in_group(Asia Compliance)}}ACOM{{/user_is_in_group}}

[Bill Sheboy · Accepted solution]

Hi @Mimi Peters 

I believe you will need to use if/else conditions for each group, as I do not believe there is a rule function as you show for user_is_in_group()

Your rule could be like this:

• trigger: issue created
• action: re-fetch issue (To confirm the data is fully loaded after the create)
• if/else condition:
  • user condition: reporter is in Contact Center
  • action: edit issue to set the Department to CSC
• else/if:
  • user condition: reporter is in Fraud Team
  • action: edit issue to set the Department to Fraud
• ...and so on

The limit to this technique is a rule can only have around 60 components, and so if you have more than 20 groups this may not work.

Kind regards,
Bill

[Mimi Peters]

Thanks Bill, so you mean I can have do a format like below and just keep add else/if up to 20 combinations?

• if/else condition:
  • user condition: reporter is in Contact Center
  • action: edit issue to set the Department to CSC
• else/if:
  • user condition: reporter is in Fraud Team
  • action: edit issue to set the Department to Fraud

• else/if:
  • user condition: reporter is in CDD Team
  • action: edit issue to set the Department to CDD

[Bill Sheboy]

Yes, that sounds correct.

I added a re-fetch after the trigger as a precaution.

[Mimi Peters]

Thanks Bill, it works perfectly :) 

[Alex Koxaras _Relational_]

Hi @Mimi Peters 

I think that you should use conditional logic to achieve what you want:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-conditional-logic/

However I haven't tried it out to be honest, but I don't see any reason not to be feasible.

[Mimi Peters]

Hi Alex, I have read though but would not know how to create one that works hence posting here. Lots of articles reference is doable but I have not find a way to get it working.