how to generate automatic mail in jira to reporter, when status is changed

Dinesh September 6, 2017

once we set the ticket to 'WAITING FOR REPORTER' we need 3 emails send out, each one 72 hours after previous, to the reporter. If reporter does not update the ticket within 9 days, it will get closed.

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Vijay Sv September 7, 2017

If your using script runner, use built-in scripts called "Escalation Service". Where you can add new service to send automated emails based on the JQL filter and also you can set the intervals(corn job).

Kedar Pepakayala September 7, 2017

only we can close the tickets after some interval using this escalation service how we can remind the mail to particular person for every 72 hours 

Vijay Sv September 7, 2017

Did you try using issue subscription option under saved filters?

Dinesh September 7, 2017

No

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