how to generate automatic mail in jira to reporter, when status is changed

once we set the ticket to 'WAITING FOR REPORTER' we need 3 emails send out, each one 72 hours after previous, to the reporter. If reporter does not update the ticket within 9 days, it will get closed.

1 answer

1 accepted

If your using script runner, use built-in scripts called "Escalation Service". Where you can add new service to send automated emails based on the JQL filter and also you can set the intervals(corn job).

only we can close the tickets after some interval using this escalation service how we can remind the mail to particular person for every 72 hours 

Did you try using issue subscription option under saved filters?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

197 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you