how to customize email content when issue re-assigned to some other user. it should include the issue-type

how we can modify the re-assigned ticket email content should include the issue-type, only we will get the issue type in email while creating new ticket,

Could you please help us to how to customize email content when issue re-assigned to some other user. it should include the issue-type

1 answer

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Find the "reassigned" template and follow the guide at https://confluence.atlassian.com/jira/customizing-email-content-185729653.html

Hi Nic, i didn't fin the reassigned template file, we have below list of files 

/opt/atlassian/jira/atlassian-jira/WEB-INF/classes/templates/email/html
[root@vdev-jira html]# ls
issuecommentedited.vm issueupdated.vm
contactadministrator.vm issuecommented.vm issueworklogdeleted.vm
emailfromadmintext.vm issuecreated.vm issueworklogged.vm
emailfromadmin.vm issuedeleted.vm issueworklogupdated.vm
filtersubscription.vm issuegenericevent.vm issueworkstarted.vm
forgotpassword.vm issuementioned.vm issueworkstopped.vm
forgotusernames.vm issuemoved.vm usercreated-nopassword.vm
includes issuenotify.vm usercreated.vm
issueassigned.vm issuereopened.vm usersignup.vm
issueclosed.vm issueresolved.vm

i have tried with create new file based on issueassigned.vm but it didn't work for me, if it possible can you share the .vm file content with me.

Sorry, yes, I slipped up.  There is no reassigned template.  It's the assigned one that you have found.

What changes have you made to that and did you restart JIRA?  Oh, and are you definitely set up to use html email in your profile?

Hi Nic,

After re-starting the JIRA it's working fine but i have edited template in 

/opt/atlassian/jira/atlassian-jira/WEB-INF/classes/email-template-id-mappings.xml

in line number 15 changed <template>issueassigned.vm</template> to <template>assigned.vm</template> ,

 

if i am comment exiting one, i am not getting any email.

I would undo the changes you've made to the mapping file.  You don't need to change anything in there, and it's probably why you're not getting any emails.  All you need to do here is edit the assigned.vm file.

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