how to create issue and assign via email

Tim B July 9, 2015

When creating a new issue via email are there a set of keywords based on fields I can populate?  For example, if I send an email with an attachment and text in the body, what do I need to do so that it is assigned to a particular person instead of just sitting in my project unassigned?

2 answers

0 votes
Tibor Hegyi _META-INF_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
October 2, 2015

Hi Tim,

 

Email This Issue addon can initialize issue fields (including Assignee) based on email content, sender or recipient.

See details here: http://www.meta-inf.hu/wiki/display/PLUG/Field+Contexts

Regards,

Tibor

0 votes
Nelson Carranza
Rising Star
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July 9, 2015

Hi Tim,

When setting the Mail Handlers, there is a check box (CC Assignee) f it is selected the cc user will be the assignee

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

Regards

Nelson

 

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