how to create issue and assign via email

When creating a new issue via email are there a set of keywords based on fields I can populate?  For example, if I send an email with an attachment and text in the body, what do I need to do so that it is assigned to a particular person instead of just sitting in my project unassigned?

2 answers

Hi Tim,

When setting the Mail Handlers, there is a check box (CC Assignee) f it is selected the cc user will be the assignee

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

Regards

Nelson

 

Hi Tim,

 

Email This Issue addon can initialize issue fields (including Assignee) based on email content, sender or recipient.

See details here: http://www.meta-inf.hu/wiki/display/PLUG/Field+Contexts

Regards,

Tibor

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,802 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot