how to create a ticket using service desk based on Custom field?

I've a Custome field ,it consisting 4 values.When users going to raise a ticket by using the first 3 values but not the 4th one.Only  Prod team can raise the tickets by using all the 4 values of that custom field.What is solution for this is issue in the Workflow level Only.

2 answers

0 votes
Susan Hauth Community Champion Nov 03, 2017

Hi Pidathala,

 Extension for Jira Service Desk

In their plugin they allow for SEcurity by Field Options which I think would accomplish what you are looking for. 

If not, perhaps you could elaborate?


If you have Adaptivist ScriptRunner then you can develop a validator. In the validator you can check if the user is in the Prod Team and if he is you let him use 4 values if not then you can raise an error if 4 values are selected.


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