We use a third party application to deliver online forms - the send from email address is always the same - we would like a copy of the online form to be automatically loaded onto the jira issue. We are currently using the JEMH Cloud email handler. Attachment is a pdf.
currently rejecting as email address is recognised as a non jira user.
From your description I believe you are sending an email to your JEMHC inbound address from a non-jira address to comment on an existing issue. For the non-jira user to be able to comment on an issue, they must already be involved with the issue (included in the non-JIRA address custom fields on the issue).
By default if a non-JIRA user attempts to comment on an issue they are not already involved in, JEMHC will reject the email, this is a security feature.
If you would like the non-JIRA user to be able to comment on the issue, they will either need to be present in the non-JIRA address custom fields, or you will need to reduce the security settings in JEMHC to allow the non-JIRA user to comment despite not being associated with the issue. (This allows all email addresses to comment on any issue, not usually desired behaviour). The security setting Project Mapping -> Email Only Users -> Non-JIRA security can be used to enable the non-JIRA users to comment on issues they are not associated with.
For further assistance please reach out to us directly via our JIRA: The Plugin People - JIRA
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot