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how to add new new to customer screen

This question is in reference to Atlassian Documentation: JIRA Service Desk Documentation Directory

 

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Sorry, what?  "How to ..." is bad English, but English is a terrible language to learn, and we know what you really mean is "How do I ..."  (Heck, English is my first and only language, I went to a grammar school, I'm old and should know better.  And my little sister still corrects my English.  Although I could argue quite strongly about the two errors I've made in the sentences within these parentheses)

But "add new new to customer screen" is not something I cannot even guess at.  I can work out you want to add a "new" thing to a "screen", but what is a "new new", and what do you mean by "customer screen"?

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