i am new in this system and i want to know how the administrators receive the mails when the tickets are created?
i configured the SMTP and when a user creates a ticket he/she receives email where it says your ticket is created we received it. but how configure smtp for amdinistrators, because when the ticket is created i dont receive any email and i need to manually enter into administration panel to see the ticket.
the question might be easy but i am new and can you hel me with that?
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