how long should a jira backup take?

I began the backup at 9:25pm and it is now 10:16pm...any idea of how long a backup takes, e.g., xx minutes for xx issues?

 

Thanks,

--christine

1 answer

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Hi Christine,
The time it takes for a back-up to get created is highly dependant on the amount of data present on the instance.
If you do not see clear progress in the back-up creation, or it appears to be stuck, please contact Atlassian Support so they can have a look at your instance. 

Christine and Michael - Have either of you run a JIRA cloud export and has any clarity been found regarding duration?  I'm running an export now of what I belive to be a very small instance (only 1,000 tickets and two projects), but its been running now for 40 min and the progress wheel is just spinning and says "Estimated progress: unknown".  Thanks, Tim

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