how is it possible to display the internal comment tab before the share with customer tab ?

This question is in reference to Atlassian Documentation: Getting started for service desk agents

Ask your question here...

1 answer

Hi,

For server, you could add this to the announcement banner:

<script type="text/javascript">
var commentTabsAreAlreadyShowing = false;
setInterval(function(){
  var tabs = jQuery(".sd-external-submit");
  var edit = jQuery(".sd-attach-dialog-footer-actions");
  if (tabs.size() > 0 && !commentTabsAreAlreadyShowing) {
    commentTabsAreAlreadyShowing = true;
    jQuery(".sd-internal-submit").parent("span").insertBefore(".sd-comment-buttons span:first");
    jQuery(".sd-internal-submit").addClass("aui-button-primary");
    jQuery(".sd-external-submit").removeClass("aui-button-primary");
  }
  else if (edit.size() > 0 && !commentTabsAreAlreadyShowing) {
    commentTabsAreAlreadyShowing = true;
    jQuery("#button-private").addClass("aui-button-primary");
    jQuery("#button-public").removeClass("aui-button-primary");
	jQuery("#button-private").insertBefore("#button-public");
  }  
  else if (tabs.size() == 0 && edit.size() == 0) {
    commentTabsAreAlreadyShowing = false;
  }
}, 100);
</script>

For cloud, this unfortunately doesn't work... sad

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,903 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you