My business is centered around a single application which we provide for a variety of customers. Most customers will have their own set of features or requirements which are built in to the core application. I'd like to be able to track the progress of any feature/bug fix/story etc.. for any particular client.
Is there a standard way of identifying a customer or client in jira? In the past I used tags/labels, but this was too loose, and now I'm using Epics, which don't seem to me the right approach.
Any tips on this?
The fact you've said tags/labels suggests that you're not using the word "customer" to describe a JIRA user account. So the question is what do you actually want a "customer" to be in JIRA? Something on an issue? A project? An issue themselves you can link an issue to?
The reason I ask is that the two "standard" ways to describe a "customer" in JIRA would be either as a user or as a custom field (possibly a component, but usually a single or multi-select field) that is set on issues to say "this issue affects that customer". But I'm not sure either of those are what you mean.
As I mentioned in my first message, I'm using Epics to group customers. I know this is the wrong way to do this, but it might help you understand what I'm after by explaining the reason why I chose this solution.
Basically I want a really easy way of creating a new customer, as well as a simple way of selecting a customer when creating an issue. I liked the feature in the Plan view of the scrum board where i can select an Epic (or a customer) and see all tasks associated with that customer, this quick reporting feature was the reason why i wanted to make the association.
So what I'm after is:
OK. I can't see another way to do this easily and smoothly. The best I can think of is:
Another option would be a similar project for customers, but with some code that adds/changes/disables options in a multi-select list which exists for all your issues. It's probably more reportable than links.
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