You can leverage comment and JSD automation. Comment can include at-mentions, and by default the person mentioned will receive an email. Setup an automation rule when a request is created to add a comment (make it internal if you don't want the customer to see) at-mentioning the recipient. Note that you can only mention person who has Service Desk Team role (configurable via Project settings > Users and roles).
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs