You can leverage comment and JSD automation. Comment can include at-mentions, and by default the person mentioned will receive an email. Setup an automation rule when a request is created to add a comment (make it internal if you don't want the customer to see) at-mentioning the recipient. Note that you can only mention person who has Service Desk Team role (configurable via Project settings > Users and roles).
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
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