how can i resolve the SocketTimeoutException : connect time out issue for an incoming mail

when I set up the JIRA Service Desk incoming mail setup. After click on the test connection it throws the subjected exception. guide me to resolve this.

2 answers

when checking the live log it shows the following error,


javax.mail.MessagingException: connect timed out while connecting to host '' as user '' via protocol 'imaps, caused by: connect timed out

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That means that the server is not responding to you.  It's either not configured to listen to you on the connection you've configured in JIRA, or your network is not delivering a connection.

Check your connection settings and test them with ping, tracrt and telnet to see if the server does respond.

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