how can i resolve the SocketTimeoutException : connect time out issue for an incoming mail

when I set up the JIRA Service Desk incoming mail setup. After click on the test connection it throws the subjected exception. guide me to resolve this.

2 answers

when checking the live log it shows the following error,

 

javax.mail.MessagingException: connect timed out while connecting to host 'outlook.office365.com' as user 'servicedeskdev@xxx.com' via protocol 'imaps, caused by: java.net.SocketTimeoutException: connect timed out

0 votes

That means that the server is not responding to you.  It's either not configured to listen to you on the connection you've configured in JIRA, or your network is not delivering a connection.

Check your connection settings and test them with ping, tracrt and telnet to see if the server does respond.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,156 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot