how can i get my money back

i have a JIRA trual subscription SEN-4749829  - and 30 03 2015 money had been charged from my card. how can i get my money back if i decided that i wont use JIRA next month?


Yana Gryshchenko

gryshchenkoyana@ukr.net

2 answers

Hi Yana, 

Refunds for Atlassian Cloud are only available within the first paid month after the evaluation period for monthly subscriptions and within 30 days of payment for annual subscriptions. After these periods we cannot offer refunds.

Please Contact Us (Atlassian Cloud) to request a refund during the first month of paid service (following an evaluation) or within 30 days of payment for an annual subscription.

Hope this helps! smile

Cheers!

1 vote

Hi Yana,

You can create an issue for Customer Advocates on Customer Portal. Sales team will assist you with this Billing issue, so you can cancel your subscription and have part of the payment back.

Thanks and regards,
Paula Silveira 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

240 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you