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how can i add or merge a service desk to an existing kanban board?

- created a Service Desk with its own Kanban

- team has existing Kanban board

- need to merge one kanban to another so we dont have to manage two kanban boards

1 answer

Hi @Anthony Dobles,

In order to do this, your existing kanban board must be a board in a company-managed project.

If that is the case, navigate to the board settings of your kanban board. On the general tab, locate the filter of the board and click Edit filter query. Modify the filter to include not only the tickets from the project that's already there, but also the tickets from your service desk project. Save the filter.

Additionally, it is very well possible that the issues in your Service desk project follow a different workflow (and so have different statuses) than the issues in your team's current project.

To make sure your issues appear correctly on the board, check the columns tab in your board settings and make sure to associate all statuses from your service desk project with columns on the board. That can be easily accomplished by dragging statuses from the unmapped statuses list on the right hand side onto the desired columns.

Hope this helps!

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