how can I re-open a closed ticket in Jira 4.4.1 ?

I need to re-open a closed ticket.

The last step of the workflow is "Close" and I don't have output transition from that last step...

I tried to add a new transition to be able to re-open a closed ticket however, as my workflow is active, even if a create a draft, I m not able to add output transition...


Can someone help ?

2 answers

1 accepted

1 vote
Joe Pitt Community Champion Mar 25, 2015

If it won't let you add the transition to a draft you need to make a copy, modify the copy and then replace the old workflow with the new one. Don't forget to clear the resolution field when reopening it or it will still show resolved.

Thanks. I did it however I don't know how to replace the old one by the new copied one ?

Joe Pitt Community Champion Mar 25, 2015

It is done in the project definition.

(Sorry I had to delete a previous comment I made on this)


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