how can I limit comments from a service desk incident jira

[Eduard Diez]

Hello!!!

Can I restricted the comments in ona incident? I explain, When a incident in serviceDesk is closed, or when it arrived a new state that I want to restict the comments, can I do this?

Is possible?

[Patrick Cartier [Candylio] · Accepted solution]

Hi @Eduard Diez,

You can use workflow properties to restrict the comments depending on status.  

Here is some documentation on that: 

https://confluence.atlassian.com/adminjiraserver073/workflow-properties-861253674.html

From here: 

https://www.j-tricks.com/tutorials/permissions-based-on-workflow-status

[Eduard Diez]

thank's!!!