dear all
I know how to search any transaction changes AFTER a specific time from now.
Is there any possibility to search all ticket for whiches there is no transaction to specific status during the first hour AFTER the creation?
I would like to use this kind of request:
status changed to qualified during( created, created +1h)
Thanks for your help
Guillaume
You can set SLA if your project is a Jira Service Desk type. Start point would be the first status after creation, and stop point is 'qualified'!
you can read more here:
https://confluence.atlassian.com/servicedeskserver/setting-up-slas-939926373.html
otherwise, you need to create a Scripted Custom Field to display a calculation on an issue, I mean [for example Sum of Time to Resolutions] since the first transition, and comparing the result with 1 hour!
then simply search for requested issues by JQL.
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