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gadget.common.error.500 Edited

Hi all,

I am runing Jira out of a docker container on my Synology NAS.

The NAS uses an SSL certificate from Let's Encrypt.

In the System Dashboard Gadgets are not shown, instead there is a

gadget.common.error.500

I read about importing the certificate somehow but I only have basic Linux knowledge. Is there a fix for this?

1 answer

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Answer accepted

I would run through https://confluence.atlassian.com/jirakb/gadgets-failing-to-load-in-jira-server-behind-a-proxy-218276785.html just to check that it is SSL related and not one of the other possible causes of that error.

You probably should to check over https://confluence.atlassian.com/jirakb/gadget-titles-incorrect-with-sslpeerunverifiedexception-errors-in-logs-in-jira-server-939719154.html for more detail on debugging an SSL error, and a look at https://confluence.atlassian.com/adminjiraserver/connecting-to-ssl-services-938847763.html for the SSL install.

For what it's worth, I can tell you that Letsencrypt certificates can work fine, I run some Atlassian stuff at home with them.  My usual trick is forgetting to import the client certificate into the jvm keystore on upgrade (System information page does not list that as a changed file, otherwise I'd remember)

Hey Nic,

thanks for your hint.

In the jira logs I could confirm an SSL error.

With

<JAVA_HOME>/bin/keytool -import -alias <server_name> -keystore <JAVA_HOME>/jre/lib/security/cacerts -file <certificate>

I could import the unsigned certificate of my NAS.

After a restart of the docker container the gadgets now work fine.

Thx!

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