It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

gadget.common.error.500 on system dashboard

Hello ,

We are getting gadgets error on system dashboard , please look at below screen shot any one kindly help us to resolve this issue .

Gadgets Error.PNG

1 answer

1 accepted

0 votes
Answer accepted
Petr Vaníček Community Leader Sep 26, 2019

Hi,

try to look into developer tools in your browser. Which type of error is showing?

What about Jira base URL? Or misconfiguration of web proxy server?

@Petr Vaníček i'm not sure about how can configure that error in browser tools , Jira base URL is same there is no misconfiguration 

@Petr Vaníček 

please find attached errors found i developer tools Developer tools sc.PNG

Petr Vaníček Community Leader Sep 26, 2019

Ok, then what about errors in application log in INSTALL-DIR/logs/atlassian-jira.log?

Like Mahesh Kallepalli likes this
Petr Vaníček Community Leader Sep 26, 2019

So based on screenshot it looks like DNS problem. Try to use domain name which can be resolved by DNS.

 

Please find error in logs 

2019-09-23 14:04:24,119 https-jsse-nio-8443-exec-23 ERROR perboo 844x671409x1 1mz2ej6 10.251.0.50 /secure/Dashboard.jspa [c.a.g.r.internal.http.HttpClientFetcher] Unable to perform a request to: https://dvprd-jira01:8443/rest/gadgets/1.0/g/messagebundle/und/gadget.common%2Cgadget.stats
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.ssl.Alerts.getSSLException(Unknown Source)
at sun.security.ssl.SSLSocketImpl.fatal(Unknown Source)
at sun.security.ssl.Handshaker.fatalSE(Unknown Source)
at sun.security.ssl.Handshaker.fatalSE(Unknown Source)
at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)
at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)
at sun.security.ssl.Handshaker.processLoop(Unknown Source)
at sun.security.ssl.Handshaker.process_record(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

 

2019-09-23 14:04:24,135 https-jsse-nio-8443-exec-23 ERROR perboo 844x671409x1 1mz2ej6 10.251.0.50 /secure/Dashboard.jspa [c.a.g.r.internal.http.HttpClientFetcher] Unable to perform a request to: https://dvprd-jira01:8443/rest/gadgets/1.0/g/messagebundle/en_US/gadget.common%2Cgadget.stats
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.ssl.Alerts.getSSLException(Unknown Source)
at sun.security.ssl.SSLSocketImpl.fatal(Unknown Source)
at sun.security.ssl.Handshaker.fatalSE(Unknown Source)
at sun.security.ssl.Handshaker.fatalSE(Unknown Source)
at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)
at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)
at sun.security.ssl.Handshaker.processLoop(Unknown Source)
at sun.security.ssl.Handshaker.process_record(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

@Petr Vaníček Kindly look into above errors and help me to resolve this issue , I highly appreciate for your prompt responses .

Petr Vaníček Community Leader Sep 26, 2019

You need to proper configure HTTPS for you Jira instance.

Look at this documentation: https://confluence.atlassian.com/adminjiraserver073/running-jira-applications-over-ssl-or-https-861253906.html

If you want use it with some kind of proxy web server like Nginx then check this: https://confluence.atlassian.com/jirakb/how-to-run-jira-behind-a-nginx-reverse-proxy-426115340.html

Also I recommend you to check your DNS for record for configured domain and will be better if you will use some FQDN.

Like # people like this

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

303 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you