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gadget.common.error.500 on system dashboard

Hello ,

We are getting gadgets error on system dashboard , please look at below screen shot any one kindly help us to resolve this issue .

Gadgets Error.PNG

1 answer

1 accepted

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Petr_Vaníček Community Leader Sep 26, 2019

Hi,

try to look into developer tools in your browser. Which type of error is showing?

What about Jira base URL? Or misconfiguration of web proxy server?

@Petr_Vaníček i'm not sure about how can configure that error in browser tools , Jira base URL is same there is no misconfiguration 

@Petr_Vaníček 

please find attached errors found i developer tools Developer tools sc.PNG

Petr_Vaníček Community Leader Sep 26, 2019

Ok, then what about errors in application log in INSTALL-DIR/logs/atlassian-jira.log?

Like Mahesh_Kallepalli likes this
Petr_Vaníček Community Leader Sep 26, 2019

So based on screenshot it looks like DNS problem. Try to use domain name which can be resolved by DNS.

 

Please find error in logs 

2019-09-23 14:04:24,119 https-jsse-nio-8443-exec-23 ERROR perboo 844x671409x1 1mz2ej6 10.251.0.50 /secure/Dashboard.jspa [c.a.g.r.internal.http.HttpClientFetcher] Unable to perform a request to: https://dvprd-jira01:8443/rest/gadgets/1.0/g/messagebundle/und/gadget.common%2Cgadget.stats
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.ssl.Alerts.getSSLException(Unknown Source)
at sun.security.ssl.SSLSocketImpl.fatal(Unknown Source)
at sun.security.ssl.Handshaker.fatalSE(Unknown Source)
at sun.security.ssl.Handshaker.fatalSE(Unknown Source)
at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)
at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)
at sun.security.ssl.Handshaker.processLoop(Unknown Source)
at sun.security.ssl.Handshaker.process_record(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

 

2019-09-23 14:04:24,135 https-jsse-nio-8443-exec-23 ERROR perboo 844x671409x1 1mz2ej6 10.251.0.50 /secure/Dashboard.jspa [c.a.g.r.internal.http.HttpClientFetcher] Unable to perform a request to: https://dvprd-jira01:8443/rest/gadgets/1.0/g/messagebundle/en_US/gadget.common%2Cgadget.stats
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.ssl.Alerts.getSSLException(Unknown Source)
at sun.security.ssl.SSLSocketImpl.fatal(Unknown Source)
at sun.security.ssl.Handshaker.fatalSE(Unknown Source)
at sun.security.ssl.Handshaker.fatalSE(Unknown Source)
at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)
at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)
at sun.security.ssl.Handshaker.processLoop(Unknown Source)
at sun.security.ssl.Handshaker.process_record(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

@Petr_Vaníček Kindly look into above errors and help me to resolve this issue , I highly appreciate for your prompt responses .

Petr_Vaníček Community Leader Sep 26, 2019

You need to proper configure HTTPS for you Jira instance.

Look at this documentation: https://confluence.atlassian.com/adminjiraserver073/running-jira-applications-over-ssl-or-https-861253906.html

If you want use it with some kind of proxy web server like Nginx then check this: https://confluence.atlassian.com/jirakb/how-to-run-jira-behind-a-nginx-reverse-proxy-426115340.html

Also I recommend you to check your DNS for record for configured domain and will be better if you will use some FQDN.

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