forward email - faulty formatting


when we get a mail from JIRA and forward this to a colleague (we use outllok) the hole formatting is lost.


Is there a way to fix this?

Thanks in advantage

2 answers

Hi @Michael Schmitz,

Actually the format stays the same. You need to make sure that the recipient have enabled HTM/CSS under "Format" in Outlook options. 

0 votes

It depends.  If I understand the question properly, the process you've got is:

  • JIRA sends a mail to X
  • The mail renders ok in X's outlook
  • X uses "forward" to send the mail on to Y
  • When Y opens the mail in outlook, the formatting is damaged

If that is true, then the problem is the email client - either X's outlook is damaging the email it's sending on, or Y's outlook can't handle what X's outlook is wrapping around the "forward".   There's nothing you can do to fix this in JIRA - it's just sending simple email.

Yes you are right.

Is there anything I can Change in outllok? The problem is also there when I forward a mail to myself.

I don't know to be honest, I've avoided the use of Outlook since they removed the "group by conversation" option that made it usable (for the way I work)

This was already disabled by me.

Thanks anyway

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,006 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot