forcing users to change priority on ticket creation

I am using Jira on demand.

Yes, I see the jira ticket of

what I am wondering is what I can do about it.

when going into validators of ticket creation I don't see an option to at least validate that priority has been changed.

I tried: "Field has been modified Validator" but leaving priority as the default doesn't trigger the validation to throw an error (guessing that b/c the ticket had "no" priority before its creation...)

sadly "Regular Expression Check" doesn't even give me the priority field to do any checks on.

anything better to do than to set the default priority to "change me" and set up a subscription filter to email me if any tickets have that status?

Thanks, david. (and yes, i did vote for the issue.)

2 answers

1 accepted

looks like there is no good workaround for On Demand, and there is that ticket opened on JIRA to have this feature implemented. oh well.

0 votes

You're right that you can't validate this because the priority is ALWAYS changed by issue creation. It's going from <null because there's no issue> to <something>. Doesn't matter what the users select or ignore, "priority has changed" is always true.

The best you could do is to expand on your "change-me" default priority trick. Add that as the default and then put in a validator that says "fail validation if priority = change-me"

@nicyep, thought so for changed on creation, thanks for the confirmation.

regarding the validator on "fail if prio = change me" I can't seem to place that on issue creation, only on future steps changing. Is there some wayto place that on issue creation? see my above post stating at "I tried:" for why I can't seem to place this validation on issue creation.

What do you mean "I can't seem to place this"? What's going wrong?

Those are the screen/options that I have. first SS is the create step.

second is what validator options I have when "add validator" is used.

third are the options of what fields to validate with the "Regular expression check"

So my question is what/how would I then do a value validation on the priority field ? (talking technical limitation here, not a syntax of regex)

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