filter get sla avarage and get most used components

Hi,

is there a possibility, to set up filter that I get for example the avarage SLA time from all issues last month?

 

And otherwise is there a way to get the components, which are most used in a given time range?

 

Thanks in advantage, regards from Germany

Michael

1 answer

0 vote
Tarun Sapra Community Champion Sep 01, 2016

For your first query -

"is there a possibility, to set up filter that I get for example the average SLA time from all issues last month?"

I have implemented something similar, I will suggest you to try the Python REST JIRA client 

https://pythonhosted.org

You can write a JQL to fetch all issues and then store their SLA in a python list and find the average.

Same for the components you can use a python data structure to sort the unique components based on their usage, it's pretty easy with the python JIRA client to fetch all the issues and do the simple manipulation in python.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

509 views 3 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you