filter email in service desk

Andy Baumel October 21, 2016

how do I filter inbound emails in service desk?

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Andy Baumel October 21, 2016

Sorry, here's some more detail.

System alerts are sent to our generic service desk ID.  In our previous service desk ticketing system we were able to filter out emails so that they didn't generate tickets based on subject line and "from" address.  

Is there a similar capability in JIRA Service Desk?  In poking around I didn't see anything -

Rory Campion November 21, 2017

Andy,

Did you ever solve this? We have exactly the same issue.

Phil Layton November 21, 2017

no - it's not possible in Jira SD to my knowledge.  There may be some scripting that you can create/run to auto close things that you don't want, but no filtering that would prevent tickets from being generated.

My suggestion would be to use something else for helpdesk ticketing that has this feature.  

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