files in attach with incorrect name

Hi, we got some problems. When we try to download archive we see incorrect name of russian objects. Please have a look at sreen in attach:

4 answers

Hi Sergey,

This is probably caused by the encoding you're using on the server and on your pc.

Do you know which encoding you're using?

Best regards,


Hi Peter, i find it by Admin Tools - is UTF 8

Hi Sergey,

That should be a good one, which encoding are you using on your pc?

Best regards,


Yes, could you switch it to something else and try again?

It might be that you'll need to tell your JIRA server to use Russian as local language.

Best regards,


1 vote

Hi Sergey,

As mentioned by Peter, this looks like a problem more related to the OS settings than to JIRA itself (since you are using UTF-8 and the file names are properly displayed in the browser).

After a quick search, I found the article below which might be related to your case:

I hope the article helps.



Guys, it helped!

Thank you very much!!!


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