failed to start jira

JIRA — Internal Server Error
Error reference: 7e9391cf-8cec-4639-8a7b-f3c546da2539
Unable to render full error details at this time. Please consult the error logs for more information.

1 answer

This widget could not be displayed.

Hi Vedant,

You will need to examine the logs to determine why this is happening.  You can look in the JIRA_HOME/log/atlassian-jira.log or the JIRA_INSTALL/logs/catalina.out for a line that says JIRA Starting. 

From there you can look for the last few lines to see what the error is.  Most startup issues can be fixed using Troubleshooting JIRA Startup Failed Error.  If you can't find the issue using that article provide the last 20 lines or so in the logs so we can see what's going on. 

Hopefully that helps!



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

123 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you