failed to start jira

JIRA — Internal Server Error
Error reference: 7e9391cf-8cec-4639-8a7b-f3c546da2539
Unable to render full error details at this time. Please consult the error logs for more information.

1 answer

1 votes

Hi Vedant,

You will need to examine the logs to determine why this is happening.  You can look in the JIRA_HOME/log/atlassian-jira.log or the JIRA_INSTALL/logs/catalina.out for a line that says JIRA Starting. 

From there you can look for the last few lines to see what the error is.  Most startup issues can be fixed using Troubleshooting JIRA Startup Failed Error.  If you can't find the issue using that article provide the last 20 lines or so in the logs so we can see what's going on. 

Hopefully that helps!



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,756 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot