failed to start jira

JIRA — Internal Server Error
Error reference: 7e9391cf-8cec-4639-8a7b-f3c546da2539
Unable to render full error details at this time. Please consult the error logs for more information.

1 answer

1 vote

Hi Vedant,

You will need to examine the logs to determine why this is happening.  You can look in the JIRA_HOME/log/atlassian-jira.log or the JIRA_INSTALL/logs/catalina.out for a line that says JIRA Starting. 

From there you can look for the last few lines to see what the error is.  Most startup issues can be fixed using Troubleshooting JIRA Startup Failed Error.  If you can't find the issue using that article provide the last 20 lines or so in the logs so we can see what's going on. 

Hopefully that helps!



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

243 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you