fail to start jira because to insuffecient memory

[ranacse]

Hi,

i failed to start jira. when i use ./start-jira.sh as jira user, then  console show 

Server startup logs are located in /opt/atlassian/jira/logs/catalina.out
Using CATALINA_BASE: /opt/atlassian/jira
Using CATALINA_HOME: /opt/atlassian/jira
Using CATALINA_TMPDIR: /opt/atlassian/jira/temp
Using JRE_HOME: /opt/atlassian/jira/jre/
Using CLASSPATH: /opt/atlassian/jira/bin/bootstrap.jar:/opt/atlassian/jira/bin/tomcat-juli.jar
Using CATALINA_PID: /opt/atlassian/jira/work/catalina.pid
Existing PID file found during start.
Removing/clearing stale PID file.
Tomcat started.

but i use root@processengine:~# tail -f /opt/atlassian/jira/logs/catalina.out, then below meaasge come and nothing more....no more error or anothing..just hang..

Database configuration OK

___ Database Configuration _________________

Loading entityengine.xml from : file:/opt/atlassian/jira/atlassian-jira/WEB-INF/classes/entityengine.xml
Entity model field type name : postgres72
Entity model schema name : public
Database Version : PostgreSQL - 9.5.9
Database Driver : PostgreSQL Native Driver - PostgreSQL 9.4.1212
Database URL : jdbc:postgresql://139.59.242.35:5432/jiradb
Database JDBC config : postgres72 jdbc:postgresql://139.59.242.35:5432/jiradb

2017-11-14 13:04:20,936 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Starting the JIRA Plugin System _________________

2017-11-14 13:04:20,945 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup begun

please help to start up jira.

Thanks

[MoroSystems Support · Accepted solution]

Hi Saifur,

I have solved a similar problem. JIRA Install and JIRA Home must have the owner of the user jira, not root.

Please do:

chown jira:jira -R /opt/atlassian/jira/
chown jira:jira -R /var/atlassian/application-data/jira/

Run again ./start-jira.sh 

Or please provide the latest error message from the JIRA log.

Best Regards

Pavel

MoroSystems Support

[ranacse]

Hi Pavel,

First thanks for your reply. i did what you suggest still same error.

$ ls -al
total 232
drwxr-xr-x 15 jira jira 4096 Nov 14 05:45 .
drwxr-xr-x 3 root root 4096 Nov 14 05:42 ..
drwxr-xr-x 17 jira jira 4096 Nov 14 05:43 atlassian-jira
drwxr-xr-x 3 jira jira 4096 Nov 14 12:50 bin
drwxr-xr-x 3 jira jira 4096 Nov 14 12:42 conf
drwxr-xr-x 2 jira jira 4096 Nov 14 05:43 external-source
drwxr-xr-x 3 jira jira 4096 Nov 14 05:45 .install4j
-rw-r--r-- 1 jira jira 85231 Nov 14 05:45 install.reg
drwxr-xr-x 4 jira jira 4096 Nov 14 05:42 jre
drwxr-xr-x 2 jira jira 4096 Nov 14 05:43 lib
drwxr-xr-x 2 jira jira 69632 Nov 14 05:43 licenses
drwx------ 2 jira jira 4096 Nov 14 16:07 logs
-rw-r--r-- 1 jira jira 1774 Oct 31 10:02 NOTICE
-rw-r--r-- 1 jira jira 3825 Oct 31 10:02 README.html
-rw-r--r-- 1 jira jira 2089 Oct 31 10:02 README.txt
drwx------ 2 jira jira 4096 Nov 14 05:43 temp
drwxr-xr-x 2 jira jira 4096 Nov 14 05:43 tomcat-docs
-rwx------ 1 jira jira 11200 Oct 31 10:04 uninstall
drwxr-xr-x 2 jira jira 4096 Oct 31 10:04 webapps
drwx------ 3 jira jira 4096 Nov 14 16:07 work

$ ls -al
total 40
drwx------ 9 jira jira 4096 Nov 14 12:55 .
drwxr-xr-x 3 jira jira 4096 Nov 12 10:31 ..
drwx------ 4 jira jira 4096 Nov 14 05:09 caches
drwx------ 3 jira jira 4096 Nov 12 10:33 data
-rwx------ 1 jira jira 1058 Nov 13 16:13 dbconfig.xml
drwx------ 2 jira jira 4096 Nov 12 10:33 export
drwx------ 4 jira jira 4096 Nov 12 10:33 import
-rw-r----- 1 jira jira 0 Nov 14 16:07 .jira-home.lock
drwx------ 2 jira jira 4096 Nov 12 10:35 log
drwx------ 6 jira jira 4096 Nov 14 05:10 plugins
drwx------ 3 jira jira 4096 Nov 12 10:33 tmp

Error

------ 

2017-11-14 16:08:14,255 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Starting the JIRA Plugin System _________________

2017-11-14 16:08:14,265 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup begun

Thanks

Saifur

[MoroSystems Support]

Hi Saifur,

I do not see any error in your log:

2017-11-14 16:08:14,255 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Starting the JIRA Plugin System _________________

2017-11-14 16:08:14,265 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup begun

 This is a normal log at startup JIRA.

Start JIRA takes some time. If you let JIRA run for some time, does an error appear in the log?

Does a GUI error occur (a problem visible in a web browser)?

Please look at the catalina logo.out, which is in the <<JIRA Install folder>> /logs/catalina.out

Maybe an article can help Troubleshooting JIRA Startup Failed Error

Thanks

Pavel

[ranacse]

Hi Pavel,

i tried to start adding -fg...show memory allocation problem...please suggest.

root@processengine:/opt/atlassian/jira/bin# ./start-jira.sh -fg
executing using dedicated user: jira
.....
.... .NMMMD. ...
.8MMM. $MMN,..~MMMO.
.?MMM. .MMM?.

OMMMMZ. .,NMMMN~
.IMMMMMM. .NMMMN. .MMMMMN,
,MMMMMM$..3MD..ZMMMMMM.
=NMMMMMM,. .,MMMMMMD.
.MMMMMMMM8MMMMMMM,
.ONMMMMMMMMMMZ.
,NMMMMMMM8.
.:,.$MMMMMMM
.IMMMM..NMMMMMD.
.8MMMMM: :NMMMMN.
.MMMMMM. .MMMMM~.
.MMMMMN .MMMMM?.

Atlassian JIRA
Version : 7.5.2

If you encounter issues starting or stopping JIRA, please see the Troubleshooting guide at http://confluence.atlassian.com/display/JIRA/Installation+Troubleshooting+Guide

Server startup logs are located in /opt/atlassian/jira/logs/catalina.out
Using CATALINA_BASE: /opt/atlassian/jira
Using CATALINA_HOME: /opt/atlassian/jira
Using CATALINA_TMPDIR: /opt/atlassian/jira/temp
Using JRE_HOME: /opt/atlassian/jira/jre/
Using CLASSPATH: /opt/atlassian/jira/bin/bootstrap.jar:/opt/atlassian/jira/bin/tomcat-juli.jar
Using CATALINA_PID: /opt/atlassian/jira/work/catalina.pid
Java HotSpot(TM) 64-Bit Server VM warning: INFO: os::commit_memory(0x00000000d0000000, 134217728, 0) failed; error='Cannot allocate memory' (errno=12)
#
# There is insufficient memory for the Java Runtime Environment to continue.
# Native memory allocation (mmap) failed to map 134217728 bytes for committing reserved memory.
# An error report file with more information is saved as:
# /opt/atlassian/jira/bin/hs_err_pid19997.log
root@processengine:/opt/atlassian/jira/bin#

[MoroSystems Support]

Hi,

Thank you for providing more detailed information. Based on this, it looks like a memory allocation problem for JVM.

Please see the article JIRA Crashes due to Insufficient Memory for JRE to Continue.

Please, let me know

Pavel

MoroSystems Support

[ranacse]

Hi Pavel,

i am using VM in dorplet with fe memory...

root@processengine:/opt/atlassian/jira/bin# free -m
total used free shared buff/cache available
Mem: 488 48 113 18 326 394
Swap: 0 0 0

and memory configuration is like below:

JVM_MINIMUM_MEMORY="384m"
JVM_MAXIMUM_MEMORY="768m"

Thanks

[MoroSystems Support]

OK,

A similar case has been dealt with in this thread https://community.atlassian.com/t5/Answers-Developer-Questions/Install-Jira-on-server-error-Cannot-allocate-memory/qaq-p/504424

Please look at Justin Alex's reply [ServiceRocket], referring to the setup manual.

Thank's

Pavel

[ranacse]

Hi Pavel,

firstly thanks you so much. i solved this problem by adding swap pertition. i just follow this link to add swap pertition.

https://www.digitalocean.com/community/tutorials/how-to-add-swap-on-ubuntu-14-04

Thanks again

[MoroSystems Support]

Hi Saifur,

Your welcome. Thanks for the info.

Pavel

[Andy Heinzer]

Nice work, Pavel!