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extracting information of the zendesk ticket from JIRA API

Umang Mehta Jun 18, 2015

I am trying to find a way to get more information about the zendesk add-on to the JIRA Issue using the JIRA API.

I am using the jira-python module to call the JIRA API and then extract information.

I am on JIRA Cloud and Zendesk Cloud.If I call the issue endpoint in the JIRA API the only information I get about Zendesk is 

{self: 
username=addon_zendesk_for_jira",
name: "addon_zendesk_for_jira",
key: "addon_zendesk_for_jira",
emailAddress: "noreply@mailer.atlassian.com",
avatarUrls: 
24x24: 
16x16: 
32x32: 
},
displayName: "Zendesk for JIRA ",
active: true,
timeZone: "America/New_York"
},

 

I want to extract the zendesk ID associated with the JIRA.

4 answers

0 votes
Ed W Jun 18, 2015

Literally trying to do the exact same thing. All I really need is the Zendesk ticket_id and we're set. I figure it has to be there somewhere....

0 votes

I also need the same thing

0 votes
Paul Menager Jan 28, 2016

Needed here too!

0 votes
Max Solodky Sep 02, 2016

similar need - created JIRA issue filter but need to add Zendesk ticket ID

 

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