My company is in a cloud instance of JIRA and I can find the JIRA importer plugin, however, all of the modules are disabled. I spoke to our sysadmin and he says there is no option to change them to active from his view. About 5 months ago I requested a separate cloud instance to use as a sandbox - this instance has all of the modules active and I can import external data. Anyone have thoughts on this? (I did see on the on premise version there was ticket in the last year or so noting a bug but cloud was not listed as affected)
The feature External System Import is available only for JIRA-Administrators. If you are one, you can find it via: Cog Icon >> System >> External System Import (under left menu Export & Import).
Hope this helps!
Looks like the last Cloud update our instance foundered and we had a number of plugins that were not working. I think they may have been ones we don't often use or haven't used in quite some time. Since the restart we were able to use the external import as expected!
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