error when trying to manage plugins

org.apache.xerces.dom.ElementNSImpl cannot be cast to com.atlassian.plugins.domain.model.plugin.PluginVersion

JIRA 5.1.1 upgraded from JIRA 4.0

2 answers

1 accepted

This widget could not be displayed.

Hi John,

Sorry for the lack of information in the question and thank you for the information and pointer.

The issue was caused by the version of the jdk I was using. Upgrading the Java version from 1.6.0_03 to 1.6.0_33 resolves the error and I can now manage my plugins,

Thanks again for your help,

This widget could not be displayed.

Hi Pug,

It's very difficult to say what is causing this issue solely from that error message in isolation, however the error does appear to be suggesting there is an issue with a plugin version so you should check that all your plugins have been updated and are compatible with your current cersion since your upgrade. You can do this by following the instructions on this page:

If this doesn't resolve your issue then you will either need to provide more information about the issue or create a ticket with Support, (referencing this Answer), and let us investigate the problem.

All the best,

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

64 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you