error when starting JIRA.

Oleg July 7, 2017

java.lang.NoClassDefFoundError: Could not initialize class webwork.dispatcher.GenericDispatcher
java.lang.NoClassDefFoundError: Could not initialize class webwork.dispatcher.GenericDispatcher
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.prepareDispatcher(JiraWebworkActionDispatcher.java:205) [classes/:?]
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:142) [classes/:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) [classes/:?]
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]

2 answers

1 vote
Branden McElveen July 7, 2017

Hi Oleg,

Without knowing what version of JIRA you're running, from the stack trace you provided it appears you may be running into the bug reported in JRASERVER-62486

Please take a look at the JRASERVER-62486 and review the description and the work around and see if that is the solution for this issue.  If so please vote on JRASERVER-62486 and you'll be notified when there are any changes to JRASERVER-62486.

Cheers,

Branden

0 votes
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 15, 2020

Updated answer, September 2020

Besides the bug mentioned by @Branden McElveen (JRASERVER-62486), another possible cause for the error above would be the conflicting system JAVA.

To properly diagnose and work around this problem, you can follow the details of the documentation below:

Cannot start JIRA after fresh installation, 500 error page 

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