error when clicking create issue button

When clicking create some users are experiencing an error. I suspect there might be a known issue here but I cant find it. Can anyone help or point me in the right direction so I can feed this back?

Capture.JPG

1 answer

0 votes

Hello Alastair,

    I would start searching for a pattern regarding the problem occurrence. Trying to answer some questions like:

  •     What the users with problem have in common? (same browsers, permissions, same project used, same issue types)
  •     When this problem started? Is there any recent change in the system that could be related to this? (add-on installation, upgrade, workflow configuration)


    Then try to cross the possible information from the problem with the information you can get from the system:

  •     Logs (Try to gather some information from the logs <JIRA_INSTALL_FOLDER>/logs)
  •     Validators and postfunctions used in the workflow Create transition
  •     Browser development tools
  •     ...


    In case you cannot find a solution, please open a ticket at support.atlassian.com

    I hope it helps.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,958 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot