error when clicking create issue button

When clicking create some users are experiencing an error. I suspect there might be a known issue here but I cant find it. Can anyone help or point me in the right direction so I can feed this back?

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1 answer

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Hello Alastair,

    I would start searching for a pattern regarding the problem occurrence. Trying to answer some questions like:

  •     What the users with problem have in common? (same browsers, permissions, same project used, same issue types)
  •     When this problem started? Is there any recent change in the system that could be related to this? (add-on installation, upgrade, workflow configuration)


    Then try to cross the possible information from the problem with the information you can get from the system:

  •     Logs (Try to gather some information from the logs <JIRA_INSTALL_FOLDER>/logs)
  •     Validators and postfunctions used in the workflow Create transition
  •     Browser development tools
  •     ...


    In case you cannot find a solution, please open a ticket at support.atlassian.com

    I hope it helps.

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