2 answers

This widget could not be displayed.

Sorry about that.

I'm unable to set up SMTP, using every option including validated Gmail and Yahoo accounts.

  • AuthenticationFailedException: 535 Incorrect authentication data
This widget could not be displayed.

Hmm.  The error is straightforward - the SMTP server doesn't recognise the user id and password you're sending to it.  This can be the error returned by "this user can log in, but doesn't actually have the permission to send" sometimes too.  

I think we'd like to see more of the SMTP error (should be in your logs, but if you save the email server and then try "send test email", there's usually enough information there and it's quicker than digging through the log), but also check on the mail server side to see more detail on why it's rejecting you!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

266 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you