error after restore database an internal server error occurred when requesting resource

I'm migrating from Windows server 2003 to 2012. I have made a mysqldump to restore my current production environment. After the restore, I can't get into the system dashboard, and when trying, I get the error: an internal server error occurred when requesting resource. I have been reading about <Context path ..... in the file server.xml here, but this line is already as stated.

Can someone explain why I get this message and how I can resolve this?

1 answer

0 votes

Hi Wouter,

According to your description, it seems that you are migrating to another OS version (Windows Server 2003 to 2012) and keeping the same RDBMS (MySQL).

The document you have linked addresses the particular case where the server.xml file is wrongly configured. However, the error you are facing is rather generic and without any details from the logs we might be grasping at straws.

If this problem persists even after then, I would recommend you to report a support ticket attaching your JIRA logs.

Cheers,
Danilo

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,164 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot