emails through JIRA exceptionally slow

Anyone experienced emails taking up to 3 minutes where a cc takes only seconds?

Resolution?

Thanks.

1 answer

0 votes
Renjith Pillai Community Champion Jan 11, 2013
Emails are send out every 1 minute by default. Did you change the service settings to 3 mins? Another reason for delay is if you have too many services configured. JIRA has just two threads doing all those. And if both are blocked doing other services, mails can get delayed.

no changes made to default. we are new users just in development so are still in the learning curve. not even sure where to change the default.

thanks

Renjith Pillai Community Champion Jan 11, 2013

Ah, in that case, need to check the mail logs. Enable email logging in https://confluence.atlassian.com/display/JIRA/Logging+and+Profiling and check the outgoing mail logs under jirahome/log and see what is happening.

May be the SMTP server is having issues.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,755 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot