email subject syntax for creating issues for a specific project

[Dragos Lungu]

Hi,

I'm using "Create a new issue or add a comment to an existing issue" mail handler on a onDemand JIRA instance and I cannot create issues for a custom project, no matter what subject line I use.

Could you please let me know the syntax for the email subject used to create an issue ? If TST is the key of the project where I want the issue to be created I tried so far :

Subject: project=TST - issue title

Subject: #PROJECT=TST issue title

Subject: TST issue title

Subject: #TST issue title

Every time the issue is created in the default project .

Thank you,

Dragos.

[Nic Brough -Adaptavist- · Accepted solution]

Um, I'm not sure where you got the idea that the project setting was a "default"? It's not a default, it is where the issues go.

Andy Brook's JEMH does parse for project (if my memory is correct), but that's not installed OnDemand, so it only has the functions as described in https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

[Dragos Lungu]

Thank you Nic !

I'm sorry to see it's not possible to set custom mail handler parameters when creating an issue from email for onDemand. It would have been a killer SAAS option.

Dragos.

[Nic Brough -Adaptavist-]

I'm sure it's on the improvement list somewhere...

[Verhás István]

The standard way to use the mail handlers is to create one mail handler for each project. The mail handlers either can use the same mailbox with different email addresses or can use different mailboxes. So you can create issue in any project in onDemand just using the dedicated email address.

On this screencapture it can be seen where from the "default project" is coming. May be it is a misleading comment/help.