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email requests are not creating tickets

Annalise Stuart
Annalise Stuart September 12, 2016

This question is in reference to Atlassian Documentation: Receiving requests by email

Our JIRA service desk project has not had tickets generated from email requests since Friday September 09.

I can also confirm that another dept within our company that uses Service desk, also has not had tickets created since Friday September 09.

Please advise!

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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September 12, 2016

Have you checked the configuration of your service desk mail handler?  You'll need to check that is correct first, then go to https://support.atlassian.com for more help (as the next step is email debugging, which you can't really do as an end-user on Cloud)

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