email requests are not creating tickets

This question is in reference to Atlassian Documentation: Receiving requests by email

Our JIRA service desk project has not had tickets generated from email requests since Friday September 09.

I can also confirm that another dept within our company that uses Service desk, also has not had tickets created since Friday September 09.

Please advise!


1 answer

1 votes

Have you checked the configuration of your service desk mail handler?  You'll need to check that is correct first, then go to for more help (as the next step is email debugging, which you can't really do as an end-user on Cloud)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,968 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot