email requests are not creating tickets

This question is in reference to Atlassian Documentation: Receiving requests by email

Our JIRA service desk project has not had tickets generated from email requests since Friday September 09.

I can also confirm that another dept within our company that uses Service desk, also has not had tickets created since Friday September 09.

Please advise!

 

1 answer

1 vote

Have you checked the configuration of your service desk mail handler?  You'll need to check that is correct first, then go to https://support.atlassian.com for more help (as the next step is email debugging, which you can't really do as an end-user on Cloud)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

387 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you