email requests are not creating tickets

This question is in reference to Atlassian Documentation: Receiving requests by email

Our JIRA service desk project has not had tickets generated from email requests since Friday September 09.

I can also confirm that another dept within our company that uses Service desk, also has not had tickets created since Friday September 09.

Please advise!


1 answer

1 vote

Have you checked the configuration of your service desk mail handler?  You'll need to check that is correct first, then go to for more help (as the next step is email debugging, which you can't really do as an end-user on Cloud)

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