email notifications to reporter after ticket is created

[Clovens Rateau]

I would like to know what I need to do got get JIRA to notify a user that a ticket has been created. what I have done so far.

• I edited the notification scheme so that the reporters, watchers and assignee receive notifications when the issue is created, reopened, commented on and closed
• I added a post function to the workflow to send an email notification out to the reporter after the ticket is created.
• JIRA will create an account for new users. the account is created and an email is sent out to the user asking him/her to set a password but the reporter never receives a notification email saying that a ticket was created.
•  the admins get the notification emails a ticket was logged but not the reporter

I was wondering if anyone knows of any other trick I could try to get this working, any help would be appreciated.

[Vishnukumar Vasudevan · Accepted solution]

Go to user's profile and edit the option 'My Changes' to 'Notify Me'.

This works in server instances. Not sure if it's there in Cloud instances.

But, worth trying. 

[Sorin Sbarnea (Citrix)]

This can also happen if you assign tickets to users that never logged in, quite a common case on corporate usage. Add your comments on this ticket to get it reopened https://jira.atlassian.com/browse/JRA-19979

[Luciano Fagundes]

Clovens

To change it globally please go to the Changing the User Default Settings page and mark YES to "Notify users of their own changes". 

Hope it helps!

Cheers!

L.F

[Clovens Rateau]

Thanks Vishnu. this does work but I would have to do it for each user, is there a way to change it globally?

[Clovens Rateau]

I don't think I have access to the logs since I am using the on demand version.

[Andrew Wolpers [BlackPearl PDM]]

Do you have any time stamps for this, perhaps on the logs? I'm curious if the user account creation event isn't happening until after the email is already sent.